This situation can be confusing, but in most cases, it does not mean your upgrade has failed.
Step 1. Understand how the subscription system works
AiPPT.com currently uses two types of plans:
- Flat-fee plans (one-time purchase, such as lifetime plans)
- Subscription plans (monthly or yearly billing)
If you have successfully purchased either type, your account should have access to all premium features.
Step 2. Check your account status
Make sure you are logged into the correct account that was used for the purchase.
Sometimes, users sign in with a different method, such as Google, Apple, or email, which can lead to the system not recognizing the subscription.
Step 3. Refresh or recheck the interface
In some cases, the subscription status may not update immediately due to caching or temporary delays.
Try refreshing the page, logging out and back in, or reopening the dashboard to sync your account status.
Step 4. Verify your order details
Go to Settings → My Order to confirm that your purchase was completed successfully.
If the order appears there, your subscription is active and should be applied to your account.
Step 5. Contact support if needed
If your account still shows as not subscribed after confirming the above, contact the support team.
Provide your order details and account information so they can help resolve the issue quickly.
Summary
AiPPT.com supports both flat-fee and subscription plans, and either type grants full access to premium features. If your account still shows as not subscribed, check your login method, refresh the system, and verify your order details before contacting support.