This situation is usually caused by an account mismatch rather than a problem with the subscription itself. In most cases, the plan is active, but it is linked to a different login.
Step 1. Confirm your account
AiPPT.com supports several sign-in methods, such as email, Google, Apple, and Microsoft. Each method can create a separate account.
Take a moment to recall how the purchase was made. Signing in with a different method can lead to a workspace that does not include your subscription.
Step 2. Check your subscription records
Click your avatar in the upper right corner and go to Settings > Account Settings, then open the “My Orders” section.
This page shows your order details, including the plan type and purchase time. Seeing your order here confirms that the subscription is active under that account.
Step 3. Switch to the correct login
When no order appears in “My Orders,” the issue often comes from using the wrong login method. Logging out and signing back in with the original account usually restores access to premium features.
Step 4. Get help if needed
In rare cases, the subscription may not sync correctly. The support team can check your account and update the status. Sharing your order details will help speed up the process.
Summary
Premium features are tied to the account used at purchase. Checking the “My Orders” section and using the correct login will usually resolve the issue.