This issue may occur for one of the following reasons:

  1. You deleted your AiPPT account without canceling your subscription. Please note that deleting your AiPPT account does not automatically cancel your paid subscription. If your subscription remains active, you may continue to be charged.
  2. You're signed in with a different account. The account you're currently logged into may not be the same account that was used to purchase your AiPPT subscription.

    If either of the above applies to your situation, please contact us at support@aippt.com and provide a valid proof of purchase. Our support team will verify your subscription status and assist you as soon as possible.